FAQ

MyMoneyBack24 is a fund recovery company with a global focus and an international client base throughout North and South America, Europe, Africa and Asia.

Our expertise is money tracing, worldwide banking laws and regulations. Our objectives are client oriented with a keen understanding of victims’ needs and concerns, with one goal– to recover your money back.

MyMoneyBack24’s solutions help merchants at every stage of the chargeback cycle.

– First, you should speak to one of our recovery consultants who will inquire about the nature of your financial loss to understand how and if we can help you.

– If it is determined that we are able to assist, your consultant sends over a contract for you to review. In the contract, the terms of our agreement will be laid out clearly. The consultant reviews the payment terms and other important details. You sign and return the contract.

– We research the offending trading company, compile evidence and documentation, build the client case, and then assist with the filing of the initial chargeback.

The primary refund process can be started within a matter of days and the money can be returned to your account in less than a week. It depends on your case complexity, so sometimes the entire process can take up to 180 days.

MyMoneyBack24 gives you a free no-commitment thorough review of your case, and then we give you our professional analysis of your chances of success. Each case we accept has unique characteristics and requires slightly different strategies to recover your funds.

• We provide a fully enforceable legal contract that can be used against us in court if we do not comply the terms of srvices described in the Agreement
• We accept payment via Credit Card and PayPal, both of which have extensive protections for consumers against fraud. If we do not deliver as promised, simply show your contract to your bank and ask them to return your funds. You can confirm this by calling the number on the back of your credit card.
• Our affiliate is licensed and regulated.
• We only partner with reputable financial institutions.
• Your most important assurance is that upon a successful recovery, your chargeback goes directly to your bank account and not to us − we trust you to pay us once your case is resolved!

The cost depends on the size of your claim and the complexity of your case. We offer our clients chargeback and wire recall programs for transactions. Both require an initial retainer covering documentation and discussions with your bank and a success fee that we invoice only after you recover your money.

Step 1 assemble your documentation

To ensure quick processing of your dispute, you need to present a convincing case to your bank. MyMoneyBack24 will first review all your documentation and prepare the paperwork. Then you will be able to submit it to the bank.

Step 2 answer the questions fully

MyMoneyBack24 can pick an effective strategy only if we are provided with accurate information. Before we start, we will provide you with a questionnaire. Answer the questions as accurately as possible. Then we’ll work on making your chargeback case flawless.

Step 3 respond quickly

You can’t begin a chargeback once it’s been too long. There are various deadlines and time frames that are non-negotiable. Keep in mind that the chargeback process can extend over several months.

MyMoneyBack24 refunds our upfront fee to any customer for whom we are unable to raise a chargeback. This applies in most cases however there are some exceptions (i.e. for cases vs. regulated trading companies). For details, please discuss this with your recovery consultant.