We have successfully returned the full sum to our client. Using our attainments we could
help to solve the problem quickly.
Description of the problem with the broker according to the client:
At the beginning of March, I went to the broker’s website. A company representative offered to trade and I agreed. I was immediately offered to draw up a collective agreement (there was no agreement – it was negotiated only orally) and open an account by replenishing the deposit. So I replenished the deposit in the amount of 853 USD. Analyst worked with me. He constantly urged to replenish the deposit, and we transferred money. I traded successfully at first. The analyst, seeing the success of the trade, demanded more and more replenishment of the deposit, and the entire balance was transferred to the investment portfolio.
The company gave a loan in the amount of 12,000 USD, which it demanded to repay in order to unfreeze the investment. I refused, arguing that there was no more money. After that, from April the analyst stopped communicating.
On May, some guy contacted us, introducing himself as an employee of the financial department. He said that if I do not transfer the money, he will sue, and I will pay twice as much. But at the same time, he promised that everything will be fine, and as soon as I deposit the amount, he will unblock the account and gradually withdraw money for me. I made the last payment on June in the amount of USD 7,538 by four transfers. After making sure that the money was received, and promising to transfer 5,000 USD, the guy disappeared. He did not get in touch. I never received the promised money.
WHAT HAVE WE DONE TO RETURN THE MONEY
- Termination of the contract with the broker and an attempt to settle it in a peaceful way
- Submission of documents to regulatory organizations
- Contacting payment systems
- Submission of documents for chargeback
- Contacting law enforcement agencies