Elementary plan includes:
Full case management
- Case analysis and evaluation based on the documents provided by the client
- Drawing up a work plan, distribution of procedure control points
- Conducting negotiations and correspondence with the broker regarding the return of money from the broker voluntarily:
- drawing up an application for agreement termination
- telephone conversations with the broker
- correspondence with the broker by email.
- Applying an application to the bank for a refund from the broker:
- drawing up an application to the bank about challenging transactions to the broker.
- telephone negotiations with the bank for the application acceptance and the start of the procedure.
- registration of an application and obtaining a registration number.
- Dealing a case in the bank untilgetting return of funds or getting 3 bank refusals.
- Providing additional evidence for a positive decision of the case at the bank request.
- Weekly phone calls to the bank’s specialist in order to find out the current status of the application.
- Contacting the inspectorate authorities
- Drawing up and sending a complaint to the Financial Regulator at the broker’s registration place
- Drawing up and sending a complaint to the police at the broker’s registration place
- Drawing up and sending a complaint to the Financial Ombudsman service at the broker’s registration place
- Submitting a complaint to the payment processing company
- Additional applications that may be required to return your funds